"If I were the Customer...” We ask ourselves this question to help guide our decisions. When it comes to Doing Business with Azerty, our goal is to make it easy for you, while recognizing that both of us need to run sound and stable businesses. We want your business to be successful, too, and these policies help us offer the best overall service. Listed in order of how they usually occur, these policies streamline our service for you, allowing us to focus on your actual order while applying resources to bring you new products and opportunities.

A. Resale Certificates
In order to comply with state and local tax law requirements, Dealers must provide to Azerty properly executed resale certificate exemption form(s) for all states where Dealer is registered for sales tax purposes. If any tax-free purchase under Dealer’s resale certificate(s) is used in any manner that would not exempt the sale from tax, Dealer will be responsible for either paying the tax due directly to the proper taxing authority when the applicable state law so provides or informing Azerty for added tax billing. Resellers withdrawing items from stock for personal consumption are responsible for self-assessing use in accordance with applicable tax law. Separate resale certificate exemption form(s) must be provided for each of Dealer’s legal entities that does business with Azerty. The forms must identify Dealer’s legal entity information as registered for tax purposes, Dealer’s federal employer identification number, and any names utilized as “doing business as” (DBA) names. Dealer’s state resale registration number(s) should be listed for every state in which Dealer is registered for sales tax purposes. The form must have an authorized signature and be dated to be effective. Azerty will set up separate bill-to account numbers on its system for purchases by each of Dealer’s legal entities.

B. Order Processing and Payment

Pricing, Product Specifications and Policies
Azerty’s competitive pricing, product specifications and policies are available through Price File Download. Every effort is to made to make more frequent updates to pricing and product specifications in the eCatalog section of the Azerty Business Center found online at www.azerty.com. Significant policy changes are communicated in writing. Naturally, to stay current with the market, we reserve the right to update pricing, product specifications and policies, including these Terms and Conditions without prior notice. Any discrepancies in regards to pricing must be called in within 30 days from invoice date.

Handling and Processing Charge
A flat-rate Handling and Processing Charge of $2.75 is applied to all orders.

Small Orders
You may place orders for as little as $50.00. To accommodate occasional and inevitable Small Orders, anything less than $50.00 will incur a Small Order Charge of $5.00. Small Orders will ship ground only, and the $5.00 Small Order fee is reflected as part of the freight cost. Small Orders also receive the Handling and Processing Charge outlined above.

Special Order Items
Certain items are considered Special Order and will ship UPS Ground. Allow up to one week for delivery. Special Order Items will be invoiced by Azerty, and our current Terms & Conditions will apply. Certain Special Order Items are nonreturnable. You will be informed of this at time of order, and this will be indicated on your invoice. Special Order Items that may be returned will be processed by Azerty’s Customer Service Department, regardless of point of origin.

Cancellation Policy
To speed our service, orders are transmitted immediately into our warehouse selection process and therefore may not be canceled. You will be responsible for all freight charges and a 15% restocking fee on refused deliveries.

Freight Policy
For your orders of 150 lbs. or less, Azerty will ship via UPS or FedEx and will bill you freight at actual ground rates. All hazardous material orders and all orders over 150 lbs. ship via the best ground service and are charged at actual carrier rates. A flat-rate Handling and Processing Charge of $2.75 is applied to all orders, $0.75 per $100.00 value is added to Freight Charges. Dimensional freight charges will be accessed to the order in accordance with the carriers.

Fuel Surcharge
In addition to the freight policy (above) Azerty reserves the right to adjust charges due to carrier fuel charges. A fuel surcharge of $2.00 will be applied to small packages and $9.70 will be applied to LTL orders.

Payment Terms
Azerty reserves the right to refuse to sell to any persons or firms. We are pleased to offer qualified dealers an appropriate line of credit after approval. Plus, we offer other methods of payment as follows:

Azerty reserves the right to extend or withhold lines of open account credit to any dealer determined by the dealer’s experience, record of trade payments, financial condition, amount of credit needed, etc. Depending on these factors, Azerty may require current financial information, particularly if such information is not available through routine sources (i.e. Dun & Bradstreet). Azerty may also require personal guarantees and/or other security interests.
Inquiries about credit requirements should be addressed to Credit Department, One Parkway North Blvd., Suite 100 Deerfield, IL 60015

Past Due Accounts

C. Merchandise Returns

Our Customer Service Department stands ready to assist and make these transactions as easy as possible. Contact our Customer Service site within 30 days of your purchase.
Orchard Park, NY 1-800-888-8080, Option 4 Fax: 1-716-662-2536

Obtaining a Return Authorization Number
Prior to ANY Return, these three steps will ensure a smooth process. These essential steps pertain to ANY and ALL Returns.

Azerty Shipping Errors — Obtain an RA number (above).
We apologize for any errors caused by Azerty and will gladly take the product back, as long as you make your claims for Shipping Errors within five (5) working days of delivery of goods.

Dealer Ordering Errors — Obtain an RA number (above).
We are happy to take back product ordered in error and we assess a 15% restocking charge for this service. Returns must be in the original packaging and factory sealed where applicable. If the product is not received in salable condition, it will be returned to you at your expense. Certain Special order items are not returnable as outlined in the Special Order Items section above. Follow “Preparing your Return for Shipment” (above).

Hardware Product Returns — Obtain an RA number (above).
All Hardware return requests must be made within 30 days of original invoice. Hardware returns must be unused, unopened and in resalable condition. A restocking fee of the lesser of 15% or $25.00 per unit will be charged. Defective and DOA machines will be tested upon receipt at Azerty. If the machine is defective, a replacement will be shipped; if the machine tests OK, it will be returned to you at your expense. Follow “Preparing yourReturn for Shipment” (above).

Defective Returns — Obtain an RA number (above).
Defective and DOA hardware will be tested upon receipt at Azerty. See Defective Returns Exceptions below for products that may not be returned as “Defective”. All qualifying Defective returns must be shipped within 30 days of original invoice to: Azerty Defective Returns, 5300 Hickory Hill Road, Suite 105, Memphis, TN 38141.

PLEASE NOTE: To ensure proper credit to your account, all defective product must be returned in its original carton with ALL original pieces, packing materials and manuals. Follow “Preparing your Return for Shipment” (above).

Defective Returns Exceptions
The following are exceptions to our defective return policy.

Truck Shipments
Please note that the Consignee is fully responsible for the number of pieces signed for at the time of delivery. Skids must be broken down and cartons counted immediately before signing the driver’s Delivery Receipt. Azerty will deny a short ship claim unless the Delivery Receipt is noted “short” or “damaged” and the number pieces received is specified on the Delivery Receipt. Customer Service should be promptly contacted upon discovery of the shipping problem.

Returns to Manufacturer ONLY
The following vendors must be contacted directly for credit/replacement of defective merchandise. In accordance with Manufacturer Policy, Azerty will not accept items made by these vendors for return and will not issue credit. However, we will do our utmost to assist you in getting proper resolution from these manufacturers.

Damaged Goods

Interior Damage Only
If the exterior package/carton is intact and only the interior product is damaged, contact our Customer Service Departments for an RA number (phone number listed under Merchandise Returns, above).

Exterior Carton Damage by Carrier
If the exterior package/carton is damaged, causing damage to the contents, you MUST keep the original package/carton and then call Customer Service for a claim to be filed. If the original damaged package/carton is not available, there will be NO chance for a credit to be issued to you. See specific Carrier Policies below.

Specific Carrier Policies

FedEx — Damaged in Transit, Non-Delivery, or Denial of Signature Claims
Claims for FedEx shipments damaged in transit, non-delivery, or denial of signature must be made within 15 days of original invoice.

UPS Damaged in Transit Claims
Claims for UPS shipments damaged in transit must be made within 30 days of date of original invoice AND, original shipping carton must be retained.

LTL Damaged in Transit Claims
Claims for LTL shipments damaged in transit must be accompanied by delivery receipt with damages described on receipt and signed by recipient at time of delivery.


Rev. 8.08